Sofia
Ref. No SPFTLT \ Expires on 31.10.2015
 
Duties and Responsibilities:
Accepts requests through different communication channels, logs and indentifies the problem;
Respond to customers via phone/mail/web. Manage customer expectations by taking into consideration customers’ entitlement and identified customer issue;
Keep customers informed, set and follow up on commitments, keep precise case documentation and case ownership;
Meet deadlines and deliver services according to customers’ service level agreements;
Develop working knowledge of supported products and technology as well as applicable technical support tools.
 

Required Skills:

  • Excellent level of written and verbal communication in French;
  • Fluency in English;
  • Analytical and troubleshooting skills;
  • Customer handling skills;
  • Ability to prioritize tasks and manage time efficiently working with minimal supervision;
  • Ability and willingness to learn new technologies, expand knowledge and solidify expertise in the Information Technologies field;
  •  

We can offer:

  • Various training & development programs that enable you to lead every day and be the owner of your career progres;
  • Corporate culture that supports you to reach for amazing and be successful;
  • A leader who always seeks to understand your needs and unleash your potential;
  • A team with who you live life passionately both inside& outside work;
  • Social & wellness initiatives that give you the opportunity to do the right thing both for you and others;
  • A vibrant & communicative office location;
  • Competitive remuneration package;
  •  

Send your e-mails to jobs@sofica-group.com.

 
Valid to: 
Oct 31, 2015