A joint project of Sofica Group and Mtel won gold Stevie Award
A project of Sofica Group and Mtel won the gold from the prestigious world Stevie® Awards for Sales & Customer Service 2015 in category “Sales of the Year”. The project is part of the Mtel strategy for providing products, services and package offers according to the client needs and requirements while sustaining the highest level of service.
As a result of the joint work of the two companies, the project sales rates increased by 33% above the set targets. The number of new clients has increased as well as the customer engagement.
“The received award is an acknowledgement of the excellent partnership between Sofica Group and Mtel. I would like to thank for our long-standing collaboration, which I am sure will continue with the realization of more successful projects in the future”, comments Zdravko Georgiev, Director of the Customer Service Division in Mtel.
“Our partnership with Mtel is strategic for us as through it we can demonstrate in depth our expert and technological potential. I believe that the world award is a recognition for the professionalism, talent and the combined efforts of the teams from the two companies”, said Stefan Bumov, CEO of Sofica Group.
Sofica Group received two more bronze awards in the categories “Customer Service Team of the Year” and “Sales Representative of the Year” for its leading specialist Borislav Radoslavov.
The contest is held for ninth consecutive year and is an initiative of the Stevie Awards, which organizes many of the leading world business competitions, including “International Business Awards” and “Asia–Pacific Stevie Awards”. More than 1900 nominees from different sized organizations from around the world and from all sectors participated in the contest. The jury consisted of 139 world professionals, who chose the finalists in 54 categories.